Terms & Conditions

Terms of Use Agreement

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to www.edenhealthfoods.com or www.TheHopeHelp.com (Patches For Life) indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by www.PatchesFor Life.com

Patches For Life reserves the right to make changes to this site and these terms and conditions at any time.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.

Patches For Life reserves the right at any time after receipt of your order to accept or decline your order for any reason. Patches For Life reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

Liability

Patches For Life is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

Shipping and Delivery

Customers give authority for their order to be left unattended at their delivery address unless otherwise stated by the customer in the comments field. Patches For Life will only replace orders using this shipping method providing the order is proved lost in transit by our delivery company.

Certain factors such as order size, weight and shipping address may require us to ship via another method. Patches For Life reserves the right to change your shipping method in these cases.

The delivery times provided by Patches For Life are 3-20 working days and these are estimates only. Patches For Life will not be held accountable for late deliveries or loss or damage relating to late deliveries.

In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. By agreeing to our terms and conditions you acknowledge all information set forth under our shipping pages.

The special instructions box on the delivery page of the checkout is used for any instructions to help the driver make delivery of your order (e.g. “Last house at end of driveway”, “Office hours 9-5”). Drivers are unable to grant specific requests such as “Deliver between 1-2pm” or “Leave parcel in garden shed”. Patches For Life cannot be held responsible if your instructions are not followed, nor can we complete any promo code requests entered in this field.

Refunds & Returns

Returns must be in as new condition, unopened and unused. We recommend sending returns via registered post as we do not accept responsibility for lost items. Customer must contact Patches For Life before any returns or exchanges are accepted. Promo codes cannot be applied to exchanges. Returns must be made within 1-14 working days. Exchange requests are subject to availability of stock. Should your product request be unavailable a refund will be provided. Patches For Life does not accept cash as a form of payment and takes no responsibility for cash sent via post.

Any items returned outside of this period or items returned damaged or soiled will be the responsibility of the customer to retrieve. Patches For Life will not pay to return these items to you.

Please see our Returns and Refunds Policy for more details.

Change of Address

The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation emails. In the event that an incorrect address was entered, address changes can only made until the order begins processing. Patches For Life cannot accommodate all address change requests.

Patches For Life takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.

Pricing

Prices are subject to change without notice.

Order Cancellations

If notified before goods have been dispatched, Patches For Life can accommodate order cancellations. If items have been shipped, Patches For Life reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Patches For Life shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

Patches For Life shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties.

You acknowledge that Patches For Life is not responsible for the operation of or content located on or through any such site.