Returns and Refunds

Retail Customer & Preferred Customer Returns/Refunds: LifeWave offers Retail & Preferred Customers a 90-day Money Back Guarantee for the initial (first-time) order on a given LifeWave Retail or Preferred Customer account.

If a Retail or Preferred Customer is dissatisfied with the product, LifeWave will offer a full refund (excluding shipping fees) for the initial (first-time) order on a given LifeWave Retail or Preferred Customer account, as long as the request for a refund is received by LifeWave within ninety (90) days of the original shipping date of the pertinent order. Refund requests may be submitted by contacting LifeWave’s Customer Service Department. (Customer Service contact details can be found at lifewave.com)

The 90-day Money Back Guarantee is ONLY applicable on initial (first-time) order on a given Retail or Preferred Customer account. The 90-day Money Back Guarantee will be considered void in the event a given Retail or Preferred Customer creates multiple/duplicate accounts resulting in multiple orders within the LifeWave system. Return of unused product or packaging is not required.

Subsequent or secondary orders will be subject to LifeWave’s standard Retail & Preferred Customer return/refund policies as outlined below. Retail & Preferred Customers Product Exchanges are subject to the terms outlined in Section 7.9 of these policies.

Retail & Preferred Customers may submit a refund request for subsequent or secondary product orders for a full refund (excluding shipping fees), as long as the request for a refund is received by LifeWave within thirty (30) days of the original shipping date of the pertinent order. Return of unused product or packaging is not required. All requests must be initiated by contacting LifeWave’s Customer Service within thirty (30) days from the date the order was shipped.

Once a particular product has been ordered and subsequently refunded on a given Retail or Preferred Customer account (through either the ninety (90) day or thirty (30) day return policy), that particular product will not be eligible for any future refunds unless returned to the company in a resalable condition. (Unexpired, unopened, undamaged, etc.) In which case, all terms outlined in Sections 7.11 and 7.12 of these policies must be met. Refunds of this type will not include original shipping costs. All product returns must be received by the company within twelve (12) months from the product order date to be valid. Refunds for products not meeting requisite terms and/or not received after the twelve (12) month period will be considered void.

Retail & Preferred Customer accounts found having multiple, systematic, or sustainable refund request practices may be subject to termination due to possible fraud or manipulation, at the sole discretion of the Company. Retail or Preferred Customers who create multiple/duplicate accounts within the LifeWave system are also subject to termination.

Preferred Customer accounts may be subject to altered or additional terms as outlined in the current/official Preferred Customer Program documentation.

LifeWave maintains the right to accept or deny any refund request, at its sole discretion, for any reason it deems necessary. All requests are reviewed and approved on a case-by-case basis; previous results do not determine future approval. LIFEWAVE POLICIES & PROCEDURES | 27

NOTE: Customer returns and refunds may result in the removal of points stemming from the associated orders. The removal of points may have a direct effect on a Member’s activity status, commission/bonus amounts, or other elements of the LifeWave business. 7.9 Exchanges:

Exchanges:

LifeWave offers product exchanges under the following conditions:

7.9.1: Exchange Requests: All exchange requests must be submitted to LifeWave’s Customer Service made within thirty (30) days of the shipping date for unopened products.

7.9.2 Damaged Product: Except for damaged or defective merchandise, all products must be returned unopened and in a saleable condition in order to receive a refund.

7.9.3 Additional Returns/Exchanges: Once a Member/Customer has made a return from a specific order, the exchanged products may not be returned for additional exchanges or refunds

Refunds: Member Refunds:

LifeWave is happy to refund the cost of the product, subject to the terms defined in 7.1.1. Refunds or additional charges caused by exchange will be processed to the original credit card used at the time of purchase. If this card is no longer active, the Member must contact Customer Service to make other arrangements. Only packages with the proper authorizations (such as an RMA number) will be processed for a refund. Any unauthorized returns may be denied a refund, at the sole discretion of the company.

RMA Required:

All products being returned by Customers or Members must be linked to a specific order placed in the LifeWave system. This is verified by the company through the use of Return Merchandise Authorization (RMA) numbers. RMA numbers can be obtained by contacting LifeWave’s Customer Service. The lack of an RMA number may result in the denial of a refund, as noted in these policies. RMA numbers do not guarantee a refund and all returns must meet applicable criteria outlined in these policies. Products must be returned within a minimum of twelve (12) months from the date of purchase. Refunds for products not meeting requisite terms and/or not received after the twelve (12) month period will be considered void.

Return Shipping:

The LifeWave Member/Customer can ship the products back to the address specified by Customer Service. Shipping costs are the sole responsibility of the LifeWave Member/Customer.

Promotional Sales, Limited-Time Offers, Etc.:

All returns and refunds associated with promotional sales or special offers and events are subject to the terms and conditions set forth by each respective situation. Such terms shall supersede the general terms outlined herein, for all Customer and Member types, unless otherwise dictated.